Shipping policy

Shipping Information

We take pride in offering a smooth and reliable delivery experience for every order placed at Cantilan.

Order Preparation

Orders are typically prepared and shipped within 1–3 business days. Once your package has been sent, you will receive a shipping confirmation email with tracking details.

Delivery Estimates

Europe: approximately 5–10 business days
USA & Canada: approximately 7–12 business days
Worldwide Shipping: approximately 7–15 business days

Delivery times may vary depending on location, customs processing, and seasonal demand.

Shipping Fees

Shipping rates are calculated at checkout based on destination and shipping option selected. Free shipping promotions may be available during selected periods.

Order Tracking

Every shipment includes a tracking number so you can follow your package throughout the delivery process.

Customs & Import Fees

For international shipments, customs duties or import taxes may apply according to local regulations. These fees are not included in the order total and are the customer’s responsibility.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us and we will do our best to resolve the issue quickly.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We cannot guarantee replacements or refunds for orders sent to incorrect addresses.